REFUND & RETURN POLICY

At Vanjary, we carefully prepare every order, especially personalized and customized gifts. Our Refund & Cancellation Policy is designed to ensure clarity for our customers.

1. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If the order has not entered processing or customization, cancellation may be possible.

Once production, personalization, customization, or dispatch has started, cancellation may not be possible.

2. Personalized & Customized Products

Personalized/customized products are made specifically according to the customer's requirements.

Therefore, these products generally cannot be cancelled, returned, or exchanged once customization or production has started, except where the product is defective, damaged, or incorrectly supplied by Vanjary.

3. Wrong Product

If you receive a product different from what you ordered, please contact us within [48 hours] of delivery.

Please provide:

  • Order number
  • Photographs/videos of the received product
  • Photographs of the packaging
  • Description of the issue

After verification, we may arrange a replacement or appropriate resolution.

4. Damaged Product

If your product arrives damaged, please contact us within [48 hours] of delivery.

We may require photographs or an unboxing video to verify the condition of the product.

If the damage is confirmed to have occurred during transit or due to our handling, we will provide an appropriate resolution, which may include replacement or refund, subject to availability and verification.

5. Defective Product

If you receive a defective product, please contact us within [48 hours] of delivery.

After verification, we may offer:

  • Replacement
  • Repair, where applicable
  • Refund
  • Another suitable resolution

6. Return Conditions

If a return is approved, the product must generally be:

  • Unused
  • Undamaged
  • In its original packaging
  • Accompanied by applicable accessories
  • In the condition in which it was delivered

Products that have been personalized or customized may not qualify for return unless they are defective, damaged, or incorrectly supplied by Vanjary.

7. Refund Process

Once a refund is approved, it will generally be processed through the original payment method or another suitable method.

The time taken for the amount to reflect in your account may depend on your bank or payment service provider.

8. Non-Refundable Situations

Refunds may not be provided in cases including:

  • Change of mind after personalization has started
  • Incorrect personalization details provided by the customer
  • Incorrect shipping address provided by the customer
  • Customer unavailability during delivery
  • Refusal to accept the shipment
  • Normal variations in color, texture, or finish
  • Minor differences between website images and actual products

9. Failed Delivery / Returned Shipment

If an order is returned to us because of an incorrect address, customer unavailability, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

For customized products, cancellation/refund may not be available in such cases.